At DiLoro.com, your total satisfaction is our #1 priority. If you are not completely satisfied with your purchase you can return your product for a store credit, gift card, a different product, or simply a refund.
All returns/exchanges should meet the following conditions:
1. Please return the product(s) in new and unused condition.
2. All packaging material, outer boxes and tags, if supplied, need to be intact upon return (please don't send back torn outer-sleeves or gift boxes).
3. Please request a Return Authorization Number within 7 Days after receipt of the order. You can do that either via our online Return/Exchange Form or via email to: firstname.lastname@example.org. The RA# needs to be clearly visible with your return or we'll have no clue whom to give the credit back to. The return product(s) should really be shipped back to us within 5 days (post mark) of receiving the Return Authorization Number, the Post Office gives us a hard time for using pre-paid return labels that are older than 5 days :(
4. Any product(s) that is/are received in "non-working" condition will gladly be exchanged by us for the same or similar item, just let us know your preference.
5. If you are requesting an exchange because you just like to have a completely different item(s), please place a new order with us via our website. Mention the RA# on the new order and the restocking fee will of course be waived for you.
6. If you are requesting a refund for a non-defective item(s) we will refund the cost of the item(s) less the actual shipping cost we incurred to send it to you. If you don't have all the original packaging, tags or anything else please note that we may have to charge you a 20% restocking fee, so please make sure you send us all that stuff back - thanks.
7. Items purchased with the "Free Shipping" option will usually be charged a minimum of $9.95 for shipping, unfortunately none of the shippers will give us any money back so we kindly ask you to take care of that expense.
Please note the following exceptions to our return and exchange policy:
- Special Orders
- Close-out items, final sales
- Engraved Items
How to report damaged items during shipping?
If the item was damaged during shipping, please notify us right-a-way, latest within 3 business days. Just send us a quick email to: email@example.com
The Fine Print: DiLoro is not responsible for any lost or damaged returns. For your own protection, please purchase tracking and insurance.
Please allow seven days from our receipt of item(s) to ascertain that the return complies with the above. We will then gladly issue the appropriate exchange/refund.
Please contact Customer Service for any other question or comments, we'd love to hear from you!