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Return Policy

At DiLoro.com, your total satisfaction is our #1 priority. If you are not completely satisfied with your purchase return it back to us within 30 Days from the date your order has been delivered to you.

All returns/exchanges are subject to the following conditions:

1. Product(s) must be returned in new and unused condition.

2. All packaging material, outer boxes and tags, if supplied, must be intact upon return.

3. A Return Authorization Number must be requested within 7 Days after receipt of the order via email to: cs@diloro.com and must be clearly visible with your return. Product(s) must then be shipped back to us within 5 days (post mark) of receiving the Return Authorization Number.

4. Any product(s) that is received in "non-working" order can only be exchanged for the same or similar item.

5. If you are requesting an exchange because you prefer a different item(s), a new order must be placed via our website. Mention the RA# on the new order and the restocking fee will be waived for you if the new order is of equal, or higher value as the return.

6. If you are requesting a refund for a non-defective item(s) we will refund the cost of the item(s) less shipping and the 20% restocking fee.

7. Items purchased with the Free Shipping" option will be charged a minimum of $6.95 for shipping/handling expenses.

All ongoing correspondence regarding returns must be authorized. Please contact us via email: cs@diloro.com. Make sure to include the order number in the subject line.

DiLoro is not responsible for any lost or damaged returns. For your own protection, please purchase tracking and insurance. Remember, in order for us to issue you a refund, the product(s) must be received in perfect condition in order to be able to be sold again, no torn or damaged product boxes will be accepted.

Please allow seven days from our receipt of item(s) to ascertain that the return complies with the above. We will then gladly issue the appropriate exchange/refund.

If your request meets the above criteria, please email cs@diloro.com to request your RA# and return shipping address.

Please make sure to clearly include the Return Authorization Number and reason for the return. If these are not clearly included we may not know who to credit.

Note: Our return policy EXCLUDES:

  • Special Orders
  • Engraved Items
  • Corporate Orders
  • Limited Editions where a factory seal on the packaging has been broken by customer
  • Any merchandise that was purchased new/unused and then used, including fountain pens that have been inked

How to report damaged items during shipping?

If the item was damaged during shipping, please notify us within 3 business days by writing to: cs@diloro.com

Contact Us:
Contact Customer Service via e-mail: cs@diloro.com




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